How does the referral process work?
Your referrals can start their free trial for G Suite by signing up through your unique referral link. They will have the option to apply one of your promotion codes when they enter their billing information anytime within the 14-day trial period. You will be eligible for payments once your referrals have been paying G Suite customers for at least 90 days. Rewards vary by country. Once you are eligible for payment, you will receive an email notification to fill out your payment form. The reward payment will be deposited in your bank account by the end of the following month.
Who can I refer?
You can refer any business that has not previously started a G Suite trial and is not currently a customer of a G Suite partner.
You can also refer G Suite to any individual who is starting their business and does not have a professional Google domain/account (i.e. G Suite).
What is the criteria for an eligible referral?
New G Suite customers who are from one of these eligible countries, and have not previously signed up for a G Suite trial, are eligible as a potential referral. You are eligible to reveive reward payments for your referred customer account’s first 100 users, and you can earn rewards for up to 200 users per calendar year. To be eligible to earn rewards for users above this threshold, you may apply to join the G Suite Affiliate Programme.
Where can I find my referral link?
Your referral link can be found in the welcome email you received after registering for the program. The email was sent from the G Suite Referral Program and you should receive it within 24 hours.
If you can’t find your welcome email, please check your "Promotions” tab in Gmail. You can also contact us with the email address you signed up with if you still can’t find your link.
How much can I earn?
As a member of the G Suite Referral Programme, you can earn for every new user who signs up for G Suite using your unique referral link: SG $20 (for the G Suite Basic plan) or SG $40 (for either G Suite Business or G Suite Enterprise plan), up to SG $4,000 per domain.
Users are the individuals within each G Suite account (i.e. associated with the same domain). They are distinguished by their email alias. For example, firstname.lastname@example.org is one user and email@example.com is the second user. Your referral reward amount will be based on the number of users who have paid for at least 90 days.
|G Suite Basic||A suite of collaborative productivity apps: professional email, shared calendars, online document editing and storage, video meetings and much more.||SG $20 / user (max SG $2,000 per customer)|
|G Suite Business/G Suite Enterprise||In addition to everything that is available in G Suite Basic, it includes unlimited storage and Google Vault for every user, plus additional Drive administration, auditing and reporting features.||SG $40 / user (max SG $4,000 per customer)|
Is there a way for me to track the status of my referrals?
We regularly send out a dashboard email that will include the status of your referrals. This email displays the number of:
- In-trial referrals: Referrals who are currently in their 14-day trial.
- Potential paid referrals: Eligible referrals who are located in any of these eligible countries, and completed their 14-day trial. These referrals may have also used your promotional code but have not completed 90 days of signing up with their new G Suite account.
- Paid referrals: Referrals who have completed their 90 days as paying G Suite account users. After a referral converts into a paid referral, look out for an email from the G Suite Referral Programme requesting your bank details.
If you would like to know the number of users that your referral has, you can send us a message and we can check how many eligible referrals and seats they have.
My referral forgot to use my referral link. Is there a way to track it back to my account?
We're unable to track referrals back to your account if they did not use your referral link at the time they signed up.
Can I get paid for previous customers I referred before the Referral Program launched or before I signed up?
The Referral Program tracks referrals that are new G Suite customers. We cannot grant referral credits to customers who have signed up or started a trial before the program launched or before you joined.
Can I refer customers in any country?
In order to refer a customer in another country, you must be registered in that country or a country in the same region.
For example, if you live in India you are eligible to refer customers in any country within Asia Pacific. However if you live in India and would like to refer someone in the UK you must register in the UK or any country within EMEA.
Currently, the program is available in the countries listed here. You will need a bank account in each country where you register. At this time, credit will not be given for referred customers outside of the countries listed.
When will the Referral Program be available in my country?
How does the promotional code discount work?
If you provide a promotion code to one of your referrals, he/she is entitled
to a per-user discount of 20% for the first year as a G Suite customer. Your
referrals can enter their promotion code in the Billing section of their
Customer Admin Console after they sign up for their account, or at anytime
during their 14-day trial period.
Each promotion code is unique and can only be redeemed by one customer account from a country in the region you are signed up in as a referrer.
If you joined the program in multiple countries, Google will provide promotion codes for the relevant countries upon your request. However you are limited to requesting 100 promo codes per year.
When should my referral use my promotional code?
G Suite offers a 14-day trial. When the customer is ready to provide their billing information before the trial is over, they should enter your promotional code.
Where can my customer enter the promotional code?
- Once your referral has finished signing up to G Suite, they can log in to the G Suite window with their domain name and select Admin Console.
- Inside the Admin Console, they will find a red Setup billing button at the top-right side of the window.
- In the Setup billing window, they can enter the promotional code in the field called Promotional code.
If they need to enter this code after they have entered their billing info, they can find the option in the payment plan section of the billing console.
My referral forgot to use their promotional code. Can we still get the discount?
Your referral can use the promotional code as long as they have not input their billing info yet. If they have not, they have their entire 14-day trial to enter it.
My promotional code does not work
Upon entering your promotional code, you will see a note about a 20% discount being applied at the bottom of the billing summary that states, 'amount plus applicable taxes and VAT minus the promotional discount'. Since your referral will be able to change the number of users that they have and are able to change G Suite plans, the actual monetary amount of the discount will be reflected in the monthly billing.
When and how will I get paid?
- You will be eligible for your payment once your referral has been a paid G Suite customer for at least 90 days.
- Once you’re eligible for your first payment, you will receive an email asking for your banking information through our secure form.
- On the 25th of the month, following referrals that you made that are eligible for payments, you will receive a direct deposit into your bank account for any payments you earned.
How to avoid payment delays
Once your first referral has been a paying G Suite user for more than 90 days, you will receive an email with instructions on how to provide your bank information so that you can receive your payment. Once you receive the 'Last Reminder' email, you will have 2 more weeks to provide us your bank information in order to get paid in the next payment cycle.
If you miss the time frame to provide your bank information, you will experience a delay receiving your payment since your window for that month will have closed. However, you will still be able to get paid. Once you provide your bank information, your payment will be processed during the following month's cycle.
To access the form directly and provide your bank details so you can receive payments, select your country and complete the subsequent steps on this page: https://services.google.com/partner-enrollment/
If you would like find the email requesting your bank information, search for
this subject line:
[RESPONSE REQUESTED]: G Suite Referral Program--Please fill out the Payment Form
Why haven’t I received my payment in my bank account?
Payments are processed on a monthly basis. If you have not received a payment, you will probably receive it during next month’s payment cycle. Please contact us with your account details to verify.
Who needs to fill out the W-8BEN tax form?
Are you located in the US?
No, I do not live in the United States, BUT plan to refer someone from the Americas – If you plan to refer to a country in the Americas (United States, Canada, Brazil, Argentina, Colombia, Chile, Mexico and Peru), you must complete the W-8BEN tax form (more information here).
This W-8BEN tax form is for referrers who are not located in the US but are referring individuals or businesses that are located in the Americas.
Yes, I live in the United States: Referrers who are located in the US, do not have to complet the W-8BEN tax form.
Why is my bank charging me fees?
We have heard from some fellow referrers that they have had to pay some bank 'fees' when receiving the payment through their bank. This will depend exclusively on your bank. Please also note that Google does not cover these fees. You will have to contact your bank for more information.
Why is my bank converting the currency for my referrals to my local currency?
Your bank may have to convert the currency of your referral into your local currency. Depending on which country your referral is from, Google has no control over the associated exchange rate and fees.
My bank is charging me fees that are larger than my referral bonus. Can I hold my payment until my referral bonus reaches SG $XXX?
Contact us to request a hold to your payment until your referral reaches $XXX.
Depending on the wire transfer fees, currency conversion or any other bank associated fees that are due to the time when you receive your first payment. you can contact our support team to request a payment hold until you have reached a certain amount of referral bonus that will cover these initial bank fees. You will then collect that payment once you have reached that referral $XXX amount.